New customer Joe visit LML

Summary

Joe is a new customer for LML as he started to cooperate with LML since 2019.

Joe is a new customer for LML as he started to cooperate with LML since 2019.He is an

American who immigrated to China this year and his cases are always followed by

Helen.Hearing himself and Helen said that he also bought a house in the countryside of

Hunan Province, China for holidays. Because he likes the rural environment and air very

much. He is an American who really loves Chinese culture.

On April 23th, 2019, Joe told Helen that he wanted to visit LML on 25th or 26th..Because

there was a very urgent project and there is no drawing.Joe only had samples on hand,so

they needed to communicate face to face.Coincidentally, the foreign trade team led by

Helen was on vacation in Thailand now,because their sales team overfulfilled the annual

target，therefore they were scheduled to spend their vacation in Thailand from April 21 to

April 28, which was really inconvenient for them to receive Joe on 25th.After learning

about this situation, Joe still insisted on coming. In the end, LML's General manager Mike

replaced Helen and received Joe and his Chinese assistant Miss Peng.Joe and Miss

Peng came to LML with samples at 9:00 on the morning of the 26th April. Mike and the

engineers also waited for them at the company early.During this period，they discussed

the product processing techniques,material,tolerance,applications and surface

treatments.The most difficult point was surface treatment, because Joe didn't know what

surface treatment was done, but it was especially simple for our engineers.After our

engineer looked at the sample, he immediately said that this is sandblasting and black

powder coating. We can make it exactly the same as the sample.Joe was very happy to

hear that, and said that our engineer was really professional and they were very

reassured by giving us the products.Finally, Joe praised Helen to Mike. He said Helen's

service was very considerate, her advice was professional, and her communication was

not only timely, fast, but also easy to understand.Including this time, although she was on

vacation in Thailand, she smooth managed to arrange this efficient and enjoyable

meeting. Therefore, he was confident to hand over the cases to Helen and LML.That’s

why he had already cooperated with LML for five different cases and products for only

half a year.

Because Joe had other work arrangements, he didn't stay for a dinner at the end. He said

it is better to eat together with Helen during his next visiting.Everyone is looking forward

to it.